Returns & Refunds
Please read our refund and return policy carefully to understand eligibility, timelines, and how to request support.
Return & Refund Policy
Last Updated: 15 August 2026
At NutriBuddy, operated by Trivana Lifescience LLP, we strive to provide high-quality nutritional and wellness Products to our customers.
This Return & Refund Policy explains when and how you may request a return, replacement, or refund for Products purchased through www.nutribuddy.in (“Website”).
By placing an order through our Website, you agree to the terms of this Return & Refund Policy.
1. 7-Day Return Policy
We offer a 7-day return period for eligible Products.
You may request a return within 7 calendar days from the date of delivery of the Product.
To be eligible for a return, the Product must:
- Be unused and unopened.
- Be in its original condition.
- Be in the original, undamaged packaging.
- Have all original labels, seals, tags, and accessories intact, where applicable.
- Not have been tampered with, altered, or damaged after delivery.
- Be accompanied by the order details or other information required to verify the purchase.
A return request submitted after 7 calendar days from delivery may not be accepted, except where required under applicable law.
2. Damaged, Defective or Incorrect Products
If you receive a Product that is:
- Damaged during delivery;
- Defective;
- Incorrect or different from the Product ordered;
- Missing required components or accessories, where applicable; or
- Received with packaging that appears materially tampered with,
please contact us as soon as possible and preferably within 48 hours of delivery.
You may be asked to provide:
- Order number;
- Photographs of the Product;
- Photographs of the outer packaging;
- Photographs or video showing the issue;
- Details of the issue; and
- Any other information reasonably required to investigate the claim.
After reviewing the request, we may offer an appropriate resolution, which may include a replacement, return, refund, or other remedy, subject to the circumstances and applicable law.
3. Products That Are Not Eligible for Return
For hygiene, food safety, quality-control, and consumer-safety reasons, certain Products may not be eligible for return once opened or used.
Unless otherwise required by applicable law, we generally do not accept returns for Products that:
- Have been opened or unsealed after delivery.
- Have been consumed or partially consumed.
- Have been used or altered.
- Have been damaged after delivery due to improper handling or storage.
- Are returned without their original packaging or seals.
- Are returned after the applicable 7-day return period.
- Are damaged because the Product storage or usage instructions were not followed.
- Cannot be resold due to hygiene, food safety, or quality-control requirements.
If a Product has a specific return restriction displayed on its Product page, that restriction will also apply.
4. How to Request a Return
To request a return, contact our customer support team using the details provided below.
Please provide:
- Your name;
- Order number;
- Product name;
- Date of delivery;
- Reason for the return; and
- Photographs or other supporting information, where applicable.
Email: hello@nutribuddy.in
Phone: +91 9213507981
Our customer support team will review your request and inform you whether the return is eligible.
Submitting a return request does not automatically mean that the return has been approved.
5. Return Approval and Pickup
If your return request is approved, we may arrange for the Product to be collected through our logistics or courier partner.
You must ensure that the Product is properly packed and ready for collection.
Where applicable, the Product should be returned with:
- Original packaging;
- Labels and seals;
- Accessories;
- Promotional items supplied with the order; and
- Other items originally included with the Product.
We reserve the right to inspect the returned Product before approving a replacement or refund.
6. Return Shipping Charges
If the return is due to a Product being damaged, defective, incorrect, or otherwise attributable to an issue on our part, we may arrange or bear the applicable return shipping cost.
For other eligible returns, return shipping charges may be applicable depending on the circumstances and will be communicated to you before the return is processed.
We will not be responsible for Products returned through unauthorized shipping methods unless otherwise agreed by us.
7. Refunds
Once an eligible returned Product has been received and inspected, we will process the applicable refund.
The refund amount may depend on:
- The reason for the return;
- The condition of the returned Product;
- The applicable order and promotional terms; and
- Any applicable shipping or other charges.
Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment mechanism.
The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, card issuer, or other financial institution.
8. Replacement
Where appropriate and subject to Product availability, we may provide a replacement instead of a refund.
Replacement availability may depend on:
- Stock availability;
- Product condition;
- The reason for the return; and
- The outcome of our review.
If the same Product is unavailable, we may provide an alternative resolution, including a refund where appropriate.
9. Cancellation Before Dispatch
You may request cancellation of an order before it has been dispatched.
To request cancellation, contact us as soon as possible after placing the order.
Once an order has been dispatched, cancellation may not be possible and you may need to follow the applicable return process.
If an eligible cancellation is approved after payment has been received, the applicable refund will be processed through the relevant payment method.
10. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Name;
- Complete delivery address;
- Phone number; and
- Other information required for delivery.
We may not be responsible for delivery failures, additional shipping charges, or delays caused by incorrect or incomplete information provided by the customer.
11. Refunds for Undelivered Orders
If an order is returned to us by the courier because of circumstances such as an incorrect address, repeated delivery failure, refusal to accept the shipment, or customer unavailability, we may contact you regarding the next steps.
Where a refund is applicable, the refund may be processed after the Product is received back by us and the applicable shipping or other charges, if any, are determined.
12. Promotional Products, Free Gifts and Discounts
Products purchased using promotional offers, discount codes, bundles, free gifts, or other promotional benefits may be subject to additional return conditions.
Where an order includes a free gift or promotional item, the return of the main Product may require the promotional item to also be returned.
If the promotional item is not returned where required, the applicable value may be deducted from the refund, to the extent permitted by applicable law.
13. Product Storage and Return Condition
Customers must store Products according to the instructions provided on the Product packaging.
We may reject a return where the Product has been damaged, spoiled, altered, or otherwise affected because of improper storage, handling, or usage after delivery.
For Products that require specific storage conditions, customers should follow the storage instructions provided with the Product.
14. Exceptions and Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable Indian law.
Where applicable law provides a greater right to a customer than the terms stated in this Policy, the applicable legal requirement will prevail.
15. Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time to reflect changes in our Products, business practices, operational processes, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Policy before placing an order.
16. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:
Trivana Lifescience LLP
D/503, Orchid Blue, Shantipura,
Ahmedabad, Gujarat – 380058
Email: hello@nutribuddy.in
Phone: +91 9213507981
Website: www.nutribuddy.in
Our customer support team will make reasonable efforts to assist you with your request in accordance with this Policy and applicable law.
Important Note: Return requests must generally be submitted within 7 calendar days from the date of delivery. For damaged, defective, incorrect, or tampered Products, please contact us as soon as possible and preferably within 48 hours of delivery, along with photographs or other supporting evidence.
